Terms of Service

1. Acceptance of Terms

Welcome to Harag Logistics, an electronic platform that allows users to publish requests and offers for transportation services within Saudi Arabia. Your use of the platform in any form, whether browsing, registering, communicating, or publishing, constitutes explicit and unconditional agreement to comply with all the terms and conditions outlined below.

Harag Logistics is the owner and operator of the platform, responsible for its technical operation without any interference in user operations.

2. Definitions

2.1 Basic Terms

• "App": Refers to the Harag Logistics mobile application
• "Service": All services provided through the App
• "User": Any person who uses the App or Service
• "Customer": User who requests transportation or delivery services
• "Driver": User who provides transportation or delivery services
• "Shipment": Goods or items to be transported or delivered

3. App Usage

3.1 Eligibility

• Age: You must be 18 years old or older
• Legal Capacity: You must be legally capable of entering into contracts
• Compliance: Must comply with all local and international laws
• Prohibition: Cannot use the App if prohibited from doing so

3.2 Account Creation

• Accurate Information: Provide correct and accurate information
• Verification: Verify the accuracy of provided information
• Updates: Update information when it changes
• Responsibility: Take responsibility for all activities in your account

4. Services Provided

4.1 Transportation Services

• Road Transport: Transporting goods via road
• Express Delivery: Express delivery services
• Scheduled Transport: Scheduled transportation services
• Custom Transport: On-demand transportation services

4.2 Delivery Services

• Local Delivery: Delivery within major cities
• Inter-city Delivery: Delivery between different cities
• International Delivery: Delivery to neighboring countries
• Specialized Delivery: Delivery for special and sensitive goods

5. User Obligations

5.1 Customer Obligations

• Accurate Information: Provide accurate information about shipments
• Payment: Pay agreed fees on time
• Cooperation: Cooperate with drivers and service providers
• Compliance: Comply with all laws and regulations

5.2 Driver Obligations

• Licensing: Obtain all required licenses
• Vehicle: Ensure vehicle safety and suitability
• Service: Provide professional and courteous service
• Safety: Ensure safety of shipments and users

6. Prohibitions

6.1 Prohibited Activities

• Illegal Materials: Transport or deliver illegal materials
• Hazardous Materials: Transport dangerous or toxic materials
• Prohibited Materials: Transport legally prohibited materials
• Fraud: Any form of fraud or deception

6.2 Prohibited Behavior

• Harassment: Harass or disturb other users
• Discrimination: Discriminate against any person or group
• Threats: Threaten or intimidate other users
• Abuse: Use offensive or inappropriate language

7. Fees and Payments

7.1 Fee Structure

• Service Fees: Basic service fees
• Additional Fees: Additional fees for special services
• Taxes: All applicable taxes
• Commissions: Driver and service provider commissions

7.2 Payment Methods

• Credit Cards: Accept major credit cards
• Electronic Payment: Electronic payment services
• Bank Transfer: Bank transfers
• Cash Payment: Cash payment (subject to availability)

8. Account Suspension

8.1 Suspension Reasons

• Terms Violation: Violation of any terms of use
• Inappropriate Behavior: Inappropriate or abusive behavior
• Fraud: Any form of fraud or deception
• Non-payment: Failure to pay due fees

9. Intellectual Property

9.1 Company Rights

• App: All App and software rights
• Trademark: Trademark and company name
• Content: Original content and creative materials
• Data: Collected data and analytics

10. Disclaimer

10.1 Liability Limitations

• Service As-Is: Provide service "as-is" without warranties
• No Guarantee: No guarantee of continuous service availability
• Damages: No liability for indirect damages
• Maximum Limit: Maximum liability limit

11. Governing Law

11.1 Applicable Law

• Saudi Law: Application of Saudi law
• Saudi Courts: Jurisdiction of Saudi courts
• Arabic Language: Arabic is the official language
• Interpretation: Terms interpretation according to Saudi law

12. Modifications

We reserve the right to modify these Terms at any time. We will notify you of important modifications 30 days before they take effect. For substantial modifications, we will request your new consent.

13. Contact Us